Returns & Exchanges

We offer customers a 30-day return policy providing your item is received by us in the same condition that you received it, it has not been installed by you, and remains unmodified. 

• Returns must be initiated within 7 days of receipt of the item
• We record the condition of all items dispatched in great detail
• Where items are returned that are not our products, or are received in a condition we did not supply, postage or freight costs to return products to customers will in all cases be prepaid by the customer prior to dispatch
• We do not offer discounts on replacement items returned.

Initiating a Return

Please contact us at sales@7to9parts.com.au

We'll determine how to proceed, and provide instructions on how best to proceed with your return. Returns must be received within 20 days of original return acceptance.

Please Note - Items sent back to us without first requesting a return will not be accepted, and return postage/freight will need to be prepaid before products are dispatched.

We're here to assist you.

Damaged / Incorrect Items

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive an item you did not order from us.

Exceptions / Non-returnable Items

We do not offer returns on electrical items / modules, airbags, switches, seat belts or items containing glass. 

Unfortunately, we cannot accept returns on items that have been installed in a vehicle unless proven to have been installed by a qualified person.

Cancellations

We do not offer returns for change of mind.

Exchanges

Where we agree a return, we will supply you with an exchanged product.  Where the exchanged product is a different value, additional costs must be paid prior to dispatch. 

Any refunds will be processed within 3 days.

In the event an exchange is unavailable, we will refund you accordingly.